Privacy Policy
ValuePest’s Commitment to Affordability and Efficiency
Our Privacy Policy helps you understand what information we collect at Fidz Technologies SG Pte Ltd, how we use it, and what choices you have. This Privacy Policy also describes how Fidz Technologies SG Pte Ltd collects, uses, discloses, processes, and protects personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).
Fidz Technologies SG Pte Ltd built the ValuePest.sg app as a free-to-download application. This SERVICE is provided by Fidz Technologies SG Pte Ltd at no cost for trial, with optional chargeable in-app purchases.
If you choose to use our Service, you agree to the collection and use of information in relation to this policy. The Personal Information we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible on our website, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide certain personally identifiable information, including but not limited to your name, email address, gender, location, and pictures. The information we request will be retained by us and used as described in this Privacy Policy.
The app may use third-party services that collect information used to identify you. The Service may integrate third-party services, tools, analytics providers, hosting providers, payment processors, and infrastructure providers that may collect, process, or store data.
We are not responsible for the privacy practices of third-party services. Users are encouraged to review their respective privacy policies.
We take reasonable steps to ensure third-party service providers process personal data in accordance with applicable data protection laws and contractual obligations.
We may collect, process, store, and use personal data and usage data necessary to provide, operate, maintain, secure, and improve the Services. More specifically, information collected may include but is not limited to:
- name, email address, contact details, and profile information;
- account credentials and authentication data;
- service usage data and activity logs;
- device identifiers, IP addresses, and browser information;
- transaction and purchase information;
- uploaded content including images or files;
- location data where enabled;
- communications with us.
- monitor system performance and stability;
- detect fraud, abuse, or unauthorized access;
- improve service functionality and user experience;
- maintain platform security and integrity;
- comply with legal obligations.
Such processing is necessary for legitimate business and operational purposes.
Personal data shall be retained only for as long as necessary to fulfil the purposes stated or as required by applicable law.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from websites that you visit and are stored on your device’s internal memory.
This Service does not use cookies explicitly. However, the app may use third-party code and libraries that use cookies to collect information and improve their services. You have the option to accept or refuse these cookies and to know when a cookie is being sent to your device. If you choose to refuse cookies, you may not be able to use some portions of this Service.
We and our service providers may use cookies, tracking technologies, analytics tools, and similar technologies to collect information regarding user behaviour, preferences, and interactions with the Services.
These technologies may be used for:
- authentication and session management;
- analytics and performance monitoring;
- personalization of user experience;
- security and fraud prevention.
Location Information
Some services may use location information transmitted from users’ mobile devices. We only use this information within the scope necessary to provide the designated service.
Where location features are enabled, we may collect and process precise or approximate location data to provide, improve, and secure the Services.
Location data may be processed for operational analytics, service optimization, fraud prevention, and service delivery. Users may disable location permissions through device settings, though certain functionality may be affected.
Device Information
We may collect information from your device in certain cases. This information is used to provide better service and to prevent fraudulent activities. Such information does not include data that directly identifies individual users.
We may collect device and technical information including device type, operating system, unique device identifiers, IP address, network information, and system activity data. Such data may be used for:
- service delivery and optimization;
- diagnostics and performance monitoring;
- security monitoring and fraud detection;
- system administration.
Service Providers
We may employ third-party companies and individuals for the following reasons:
- To facilitate our Service
- To provide the Service on our behalf
- To perform Service-related services
- To assist us in analyzing how our Service is used
We want to inform users that these third parties may have access to your Personal Information only to perform tasks assigned to them on our behalf. They are obligated not to disclose or use the information for any other purpose.
Data retention & Disclosure
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce agreements. When personal data is no longer required, we will take reasonable steps to securely delete or anonymise such data. We may disclose personal data:
- to comply with legal obligations or regulatory requirements;
- to protect our legal rights or property;
- to enforce our terms or agreements;
- to prevent fraud, security threats, or illegal activity;
- in connection with business transfers, mergers, or restructuring.
Security
We value your trust in providing your Personal Information and strive to use commercially acceptable means of protecting it. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, collection, use, disclosure, copying, modification, or disposal. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
Children’s Privacy
The Services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children without verifiable parental consent. If we become aware that personal data of a child has been collected without consent, we will take reasonable steps to delete such data.
If you are a parent or guardian and are aware that your child has provided us with personal information, please contact us so that we can take the necessary actions.
USER RIGHTS
Under applicable law, users may request access to, correction of, or withdrawal of consent for the processing of their personal data, subject to legal and operational limitations. Requests may be submitted through our contact information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. You are advised to review this page periodically for any changes. We will notify you of changes by posting the updated Privacy Policy on this page. These changes take effect immediately upon being posted.
Contact Us
For questions regarding this Privacy Policy, data protection matters, or requests relating to personal data, please contact us. We will respond within a reasonable timeframe in accordance with applicable laws.
Contact Information:
Email: support@valuepest.sg